Urban Beauty + Wellness
Effective date: 22 August 2026
Urban Beauty + Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information and health information.
This Privacy Policy explains how we collect, hold, use and disclose your information when you visit our website, contact us, make a booking, purchase products or services, attend an appointment, complete a consultation or consent form, or otherwise interact with us.
We aim to handle your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable, and the Health Records (Privacy and Access) Act 1997 (ACT). The ACT Act applies to health records held by both public and private health-service providers in the ACT.[oaic.gov][legislation.act.gov][assets.eu.ctfassets]
1. Information We Collect
We may collect and hold the following types of information:
- Your name, date of birth, address, email address and telephone number
- Booking, appointment, service, purchase and payment information
- Treatment notes, consultation forms, informed-consent forms and aftercare information
- Health and sensitive information relevant to safely providing a treatment, including allergies, medications, skin conditions, medical history, pregnancy status, contraindications, previous treatments and treatment outcomes
- Photographs or videos taken before, during or after a treatment, where you have provided consent
- Cosmetic tattoo information, including pigment records, treatment maps and client consent documentation
- Information you provide in reviews, feedback forms, enquiries, surveys, social-media messages or other communications
- Website and technical information, including IP address, device information, browser type, cookies and website-use data. We only collect information that is reasonably necessary to provide safe, appropriate, personalised and high-quality services to you.
2. Why We Collect Your Information
We collect, hold, use and disclose personal and health information to:
- Make, manage, confirm or change appointments
- Assess whether a treatment is suitable and safe for you
- Provide professional beauty, cosmetic tattoo, skin, nail, lash, brow, scalp and wellness services
- Maintain accurate client treatment and consultation records
- Obtain and record informed consent
- Provide aftercare advice and respond to treatment-related questions
- Process payments, deposits, refunds and product purchases
- Communicate with you about appointments, treatment plans, service updates or customer enquiries
- Send marketing communications where you have opted in or where otherwise permitted by law
- Improve our services, client experience, website and business operations
- Meet legal, regulatory, insurance, tax, health-and-safety and professional obligations
- Respond to complaints, incidents, disputes or legal claims.
We will not collect sensitive or health information unless it is reasonably necessary to provide services to you, and we will seek your consent where required.
3. How We Collect Information
We may collect your information directly from you when you:
- Complete an online booking, consultation, consent or intake form
- Attend an appointment or speak with us by phone, email, text message, social media or in person
- Purchase a service, gift voucher or retail product
- Subscribe to our mailing list or enter a promotion
- Submit an enquiry, review or feedback form
- Use our website.
In limited circumstances, we may receive information from a person you have authorised to act for you, such as a parent, guardian or referring practitioner. We will only do this where appropriate and lawful.
4. Health Information and Treatment Records
Your health information is sensitive information. We collect it only where it is relevant to assessing treatment suitability, providing safe care, recording consent, monitoring treatment outcomes or meeting legal and professional responsibilities.
We may keep treatment records, consultation forms, consent forms, photographs and relevant aftercare notes. These records help us provide continuity of care, tailor future treatments and maintain appropriate clinical and professional standards.
Please provide accurate and current information and tell us if your health circumstances, medications, allergies or treatment history change.
5. Photos and Marketing Consent
We may ask to take photographs before, during or after your treatment for clinical records, treatment planning, progress tracking, training, insurance or quality-assurance purposes.
We will ask for your separate consent before using identifiable photographs, videos, testimonials or treatment results for marketing, social media, our website, advertising or promotional materials. You may decline this consent without affecting your ability to receive treatment.
You may withdraw marketing-image consent at any time by contacting us. Withdrawal will apply to future use where reasonably practicable; it may not be possible to remove material already printed, published or shared by third parties.
6. When We Share Information
We do not sell, rent or trade your personal information.
We may disclose information to trusted service providers where necessary for our business to operate, including:
- Booking, client-management and payment-processing providers
- Website, email, cloud-storage and IT-service providers
- Accountants, insurers, legal advisers and professional consultants
- Product suppliers or treatment providers, where necessary and authorised
- Government bodies, regulators, law-enforcement agencies or emergency services where required or authorised by law
- A health practitioner or emergency contact where necessary to address a serious and immediate threat to your health or safety, or the health or safety of another person.
We require service providers to handle information appropriately and only for the purpose for which it was provided.
7. Overseas Disclosure
Some of our technology, booking, payment, website, email or cloud-service providers may store or process information outside Australia. This may include service providers located in the United States or other countries. Where reasonably practicable, we will take steps to ensure overseas service providers handle your personal information in a manner consistent with Australian privacy requirements. By using our website, booking systems or digital services, you acknowledge that overseas disclosure may occur where required for those systems to function.
8. Website, Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, remember preferences and support advertising or analytics.
Cookies do not usually identify you personally, but they may collect technical information such as your browser, device, IP address, pages visited and the time you spend on our website.
You can adjust your browser settings to refuse or delete cookies. Please note that some website features may not function properly if cookies are disabled.
Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices of those external sites. Please review their privacy policies before providing them with information.
9. Marketing Communications
With your consent, we may send you emails, text messages or other communications about treatments, promotions, events, new services, retail products and clinic news.
You can opt out at any time by:
- Clicking the unsubscribe link in an email
- Replying STOP to a marketing SMS, where available
- Contacting us using the details below. Even if you opt out of marketing, we may still contact you about bookings, payments, treatment aftercare, safety information, changes to appointments or other essential service-related matters.
10. Keeping Information Secure
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure passwords, restricted system access, locked physical records, encrypted or password-protected digital systems, staff confidentiality obligations, secure disposal processes and using reputable service providers. However, no method of transmitting or storing data is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with applicable law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
11. Accessing or Correcting Your Information You may request access to the personal or health information we hold about you, or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
Please make your request in writing using the contact details below. We may need to verify your identity before providing access or making changes.
We will respond within a reasonable timeframe. In some circumstances, the law may allow or require us to refuse access or limit what we provide. If this occurs, we will explain the reason where permitted by law.
12. Complaints
If you believe we have mishandled your personal or health information, please contact us first so we can investigate and try to resolve your concern.
Please provide your name, contact details and a clear description of the issue. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the:
- Office of the Australian Information Commissioner (OAIC) for concerns under the Privacy Act 1988 (Cth)
- ACT Human Rights Commission for concerns relating to health records and privacy in the ACT.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices. The most current version will always be available on our website and will show the effective date at the top of the policy.
14. Contact Us
For privacy questions, access or correction requests, consent withdrawals or complaints, please contact:
Urban Beauty + Wellness
ABN: 84 095 241 179
Email: elke@urbanbeautywellness.com.au
Mobile: 0405 102 080
Address: 34/17 Thynne Street, Bruce ACT 2617
